TotalCare IT Services

Your Business IT Support Solution in Upstate New York

What is TotalCare?

TotalCare is our comprehensive IT management solution designed to keep your business running smoothly. With TotalCare, you get:

24/7 network monitoring
Cybersecurity and compliance
Disaster recovery solutions
Proactive maintenance and IT strategy

Experience IT that works as hard as you do.

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Contact Micro Solutions now to explore how we can revolutionize your IT support needs.

Why Choose Micro Solutions?

Proactive Monitoring

Detect and resolve issues before they disrupt your business.

Flat-Rate Pricing

Consistent monthly costs with no surprise fees.

Expert Cybersecurity

Protect your business with advanced threat detection.

Disaster Recovery

Ensure your business continuity with backups and recovery.

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Our Strategic Partnerships

Collaborating with leading technology providers allows us to bring cutting-edge tools and services to businesses of all sizes and industries.

Take Control Of your Technology

Contact Micro Solutions now to explore how we can revolutionize your IT support needs.

Frequently Asked Questions

Can you integrate with my existing IT team?

Yes, we can! At Micro Solutions, we work alongside your current IT team to provide extra support where you need it most.

As a managed service provider near you, we focus on collaboration—helping your team with proactive monitoring, cybersecurity, compliance, and access to our IT helpdesk for fast solutions.

Our business IT support is designed to fill any gaps in your current setup, letting your team focus on strategic goals while we handle the day-to-day tasks.

Together, we’ll keep your systems running smoothly and your business protected.

Benefits of Integration

Seamless Collaboration: We partner with your IT team to enhance productivity and efficiency.
Expert Support: Access advanced tools and knowledge for specialized needs like cybersecurity and compliance.
Flexible Assistance: Whether it’s routine maintenance or peak-demand projects, we’re here to help.

work seamlessly with your internal IT team, handling routine tasks and complex IT challenges so your team can focus on strategic projects.

How do you handle cybersecurity and compliance?

At Micro Solutions, we make cybersecurity and compliance simple for your business. As a trusted managed service provider, we use advanced tools to protect your systems from threats and ensure you meet important regulations like HIPAA or GDPR.

Our business IT support includes 24/7 monitoring to catch and stop problems before they happen. We also provide regular updates and help you prepare for audits, so you stay compliant without the stress. With our IT helpdesk, your team always has quick access to expert advice and support.

We are proud to offer a Compliance Program Manager offering. This program will give you an expert to personally guide your organization through any compliance framework.

How We Help

24/7 Monitoring: We watch your network around the clock to prevent issues and keep your business safe.
Compliance Made Easy: Our team helps you meet industry rules and pass audits without worry.
Cybersecurity Tools: Firewalls, antivirus, and advanced protection for your IT systems.
Expert IT Helpdesk: Fast answers and support when you need it most.

How does your flat-rate pricing work?

Our flat-rate pricing is simple and predictable.

We charge on a per user/device basis. Then we add small licensing costs for any cybersecurity or compliance tools you may need.

Let's not forget tools like Microsoft 365 and your Data backups as well. We will cover those for a flat fee too!

As a trusted managed service provider, we offer one consistent monthly fee that covers all your business IT support needs. This means no surprise charges or hidden fees, no matter how many issues come up.

Our pricing includes services like 24/7 network monitoring, proactive maintenance, and access to our IT helpdesk for fast support. Whether you need help with cybersecurity, compliance, or day-to-day IT tasks, everything is included in your flat monthly rate. This makes it easy to plan your budget and focus on growing your business.

Key Benefits of Flat-Rate Pricing

Predictable Costs: Know exactly what you’ll pay every month with no unexpected fees.
All-Inclusive Support: Access to our IT helpdesk, proactive monitoring, and more.
Peace of Mind: Get full coverage for your IT systems, so you can focus on running your business.

Can you customize managed services for my business?

Yes, we can! At Micro Solutions, we understand that every business is different. As a managed service provider near you, we customize our services to meet your specific needs. Whether you need full business IT support or help with specific areas like cybersecurity, compliance, or IT helpdesk services, we’ll create a plan that works for you.

We start by learning about your business goals and challenges. Then, we design a managed services package that fits your size, budget, and industry requirements. With our flexible options, you get exactly the IT support you need to keep your business running smoothly.

What Customization Looks Like

Flexible Packages: Choose from a full range of services, including proactive monitoring, IT helpdesk, and cybersecurity.
Scalable Solutions: As your business grows, we can adjust your services to match your changing needs.
Industry-Specific Support: Tailored solutions for industries like healthcare, manufacturing, and finance.

What is included in your managed IT services package?

Our TotalCare package includes 24/7 network monitoring, cybersecurity, disaster recovery, compliance support, and IT consulting. We provide proactive solutions to ensure your IT infrastructure runs smoothly while preventing potential issues.